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Cursos e Formação


Empresa Behaviour - Formação e Consultoria Lda

Curso ITIL® Service Operation (SO) (Certificação Incluída)

Descrição do 
The course of ITIL® SERVICE OPERATION presents the topics, basic concepts, processes, functions, activities, challenges, benefits and key indicators of performance presented through the service lifecycle based on best practices presented on ITIL framework.
This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.
The course is prepared to fulfill the needs of professionals which want to acquire knowledge in the Service Operation Lifecycle in the ITIL framework, and certify themselves on ITIL SERVICE OPERATION, intermediate level. Upon successful completion of the examination the candidate will be rewarded with the Service Operations qualification and the attributed 3 credits that can be used to achieve the ITIL Expert Level.


Datas Local Lisboa

Duração 3 dias Horário 9h30 - 17h30

Preço 1.950 € - Isento de IVA

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