net empregos
   . . .
net empregos  Pagina Inicial
ofertas de emprego  Ultimas Ofertas
procurar emprego  Pesquisa Avançada

   facebook net-empregos  Seguir no Facebook





Cursos e Formação





   




Empresa Behaviour - Formação e Consultoria Lda

Curso ITIL® Service Design (SD) (Certificação Incluída)

Descrição do 
Curso
The course of ITIL® SERVICE DESIGN presents the topics, basic concepts, processes, functions, activities, challenges, benefits and key indicators of performance presented through the service lifecycle based on best practices presented on ITIL framework.
This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.
The course is prepared to fulfill the needs of professionals which want to acquire knowledge in the Service Operation Lifecycle in the ITIL framework, and certify themselves on SERVICE DESIGN, intermediate level. Upon successful completion of the examination the candidate will be rewarded with the Service Design qualification and the attributed 3 credits that can be used to achieve the ITIL Expert Level.

CONSULTE A PÁGINA ONLINE DO CURSO: www.behaviour-group.com/PT/itil/service-design/

Datas 03-09-2018 e 28-11-2018 Local Lisboa

Duração 3 dias Horário 9h30 - 17h30

Preço 1950 € - Isento de IVA

Contactos p/
Informações e
Inscrições
CONSULTE o Plano Completo do Curso e todas as datas em: http://www.behaviour-group.com/PT/itil/service-design/