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 Spanish and English Speaker for Tourism Company

Empresa: Wimdu
Tipo: Tempo Inteiro
Data: 28-8-2018
Zona mais emprego Lisboa
Categoria mais emprego Call Center / Help Desk
Referencia # 5035974

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Customer Support Agent – SPANISH

Our company is a successful, European-based platform which connects guests to hosts renting out their properties. Located in the heart of Lisbon, Wimdu generates a positive work environment with a start-up atmosphere. We offer a diverse, supportive company culture with many opportunities for learning and growth. You will be part of building up and professionalizing a new Customer Support team and your work will directly influence Wimdu´s development and worldwide success.

Job brief:
We are looking for a Customer Support Agent that will be the liaison between our company and its world-traveling Spanish guests. The successful candidate will be able to take responsibility for effectively answering guest´s inquiries on a wide range of topics, creating new and exciting challenges with each guest you come into contact. Meanwhile, you will always keep customer satisfaction at the core of every decision and behavior.

Ensure the customer always has a pleasant experience when in contact with Wimdu
Manage inbound and outbound guest inquiries in English and Spanish via email and phone in an efficient manner
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Meet personal/team qualitative and quantitative targets

You speak the above language, Spanish, fluently and have excellent English skills
Previous experience in a customer support role
Strong communication skills along with active listening
Customer focus and adaptability to different personality types
The ideal candidate will have a strong sense of empathy enabling Wimdu to form lasting relationships with our customers
Ability to multi-task, set priorities, and manage time effectively
Capable of succeeding in a team-based environment
Proficient in Microsoft Office

What We Offer:
Wimdu will offer you the opportunity to obtain hands-on experience in a new, rapidly growing company, benefiting from a highly-motivated team. With a competitive salary and room to develop within our company, Wimdu is the ideal company to take your career to the next level. Not only does Wimdu offer you all the necessary tools for a successful professional career, we also will welcome you into our Wimdu family where you will make lifelong friends and feel supported in every aspect of your journey with us, allowing you to grow as both a person and a professional.

Excited by the prospect of joining us?
Please forward your application including CV, Cover Letter, and your salary expectations (fixed and variable) to:

We look forward to hearing from you!   


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