Kelly Services is a leader in providing workforce solutions and our client is the worldwide leader in outsourced omnichannel customer experience management.
They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. They are there to support customers and make sure they have a unique experience with a brand in all channels.
Currently, for their Porto office, we are looking for Customer Care Agents and Customer Translator Agents (m/f), who can speak fluently English and French, to reinforce our client's operations teams.
As a Customer Care Agent, you will provide exceptional customer service via phone and email. You will also assist customers by responding to queries related to products, services, general inquiries and assist with order placement while complying with all company policies, procedures and directives.
As a Customer Translator Agents, you will provide exceptional customer service via phone, chat, email and skype. You will also be responsible for interpreting and translating documents and phone situations that clients will need, in different fields like
What we are looking for in an agent: - Native or fluency in English and French - Previous experience in customer care (preferential); - Analytical thinking and organization; - Stress resistance; - Good technology knowledge;
If you are looking for an opportunity where you can make a difference and have immediate availability, then this chance is perfect for you! Send us right now, your up-to-date cv.
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