Spring Professional is recruiting a Customer Service Agent (M/F). Our client is Maersk, one of the biggest shipping companies around, their container ships and bulk carriers are seen in ports all over the world and they are looking for a professional to join his team.
- Build strong and lasting relationships with customers and provide second-to-none customer service;
- Take full responsibilities and end-to-end ownership of customer shipments and issues;
- Engage in constructive problem resolution and provide solutions;
- Act and communicate proactively and keep customers informed of any issues or changes in the booking;
- Address root causes and seek continuous improvements - constantly look for ways to improve work processes;
- Work independently and assist the team in realizing goals and standards - share knowledge and best practices;
- Coordinate different teams in different locations to get the job done.
- Bachelor degree;
- Previous experience in shipping/ logistics is highly preferred;
- An excellent team player;
- Able to work under pressure;
- Well organised, efficient and effective;
- Strong interpersonal and communication skills;
- Fluent in Spanish and English (written and oral).
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